A coffee shop is a coffee shop is a coffee shop right? Wrong. Order & Chaos is the opposite of the usual. Best of Baltimore thinks so, too.

We're looking for someone to not only manage this place, but take it to the next level. You think you got it? All the details are below. And if you know anything about Order & Chaos, you know we're looking for someone who goes above and beyond all of that.


Responsible for employee training, providing incredible service, working to meet customer & shop needs as well as financial numbers. Should be passionate about retail, coffee and working hands-on with employees, products and customers.


  • Properly set up shop with products and supplies during peak hours, assisting employees and working with a sense of urgency to meet customer needs
  • Oversee that employees are providing amazing customer service
  • Attention to detail making sure menu items are prepared and presented in line with Order & Chaos standards
  • Monitor employees handling of products, use of equipment and ensure shop is in accordance with food safety and safety guidelines
  • Adhere to procedures and make sure they are followed, and shop is operating profitably
  • Assist shift leaders in performing their duties and oversee their responsibilities
  • Have an understanding of the coffee industry as well as sales patterns and trends, utilizing this knowledge to run a profitable business
  • Communicate with owners all important information regarding business operations
  • Understand financial reports and product trends and make recommendations to the owners to increase profitability
  • Interview, select and arrange training of new hires, and manage personnel issues with Director of Human Resources
  • Lead by example
  • Work hands-on with staff to teach, grow, and allow them to take on new responsibilities
  • Embrace diversity of staff and thought by leveraging differences to make the shop stronger, and listening to others’ perspectives and including them in decision making processes


  • Schedules, books, and tracks expenses in Quickbooks
  • Regularly work with and secure new products and vendors
  • Work with staff to create seasonal drink promotions
  • Payroll reporting

Essential Qualifications

  • 2 years managerial experience at the Shift Leader level
  • Serve Safe Certified and Food Handlers certificate
  • Managerial/ supervisory experience including but not limited to, interviewing, selection, disciplinary action, employee development and managing financials
  • Demonstrate team building by communicating a common purpose
  • Strong planning and organizational skills
  • Implements positive change and continuously looks for ways to improve work processes; improve workflow by maximizing resources and providing assistance when needed and supervise output ensuring high standards and quality are achieved
  • Able to lift approximately 25 pounds

Apply Now.